KAI Boarding Pass

So, Today (26/08), I am going back to my hometown to meet my beloved baby and beautiful wife.. ;D

After a month, have to study for an expert auditor sertification for my audit carrerr. Finnaly I can go back home... Yey!

I got back with Krakatau Train from Kereta Api Indonesia (KAI) Company. The different thing I notice is that, now KAI use new prosedur for it passenger: boarding pass procedure.


What wierd is that, this new control is make thing more complicated. Because, as a passangger, we must self-print our boarding pass before can go to waiting room.

There is no efficiency, effectiveness, or economic added value with this prosedur.
Without this boarding pass procedure, with only just our ticket. It still can differentiate between people that have right, which buy the seat, with people that not have right.
The boarding pass, doesn't make the procedure more effective. It already is effective.

Efficiency. There also more complex procedure. So no better efficiency. And printing a boarding pass is a cost, so no more economics also.

Just why doing something troublesome which no more efficiency, effectiveness, or economic value added? Why added boarding pass procedure if no add value in it?

The answer for the question, which I can observe is that: it makes thing more disciplines and KAI get better data on which passangger is really use the train.

Disciplines is a big problem in Indonesia, specialy Jakarta. Because long term of law enforcement on how people must behave. Queueing in the traffic light, for Example, you'll just get the dust and wait too long if you queue rightfully. People will just take the place in front of you when they can, even when they cross the traffic light line. Police will do nothing to them.

So, this boarding pass procedure, as like other procedure that being used by KAI is try to force people to be discipline. No more people sitting and sleeping on the floor waiting for 15 hour latter train departure.

Get a better data is also another thing. KAI will have a better data on how many people really on board. This data can be analyzed for customers behavior to make a better performance (efficiency, effectiveness, economics).